Returns & Exchanges

At Origin, we stand behind the quality of our artisanal food products; if you are not completely satisfied with your order, we offer a hassle-free return or replacement process within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue to initiate your request.

• 2.
  Provide Verification

  For quality concerns or damaged goods, please attach clear photos of the product and packaging to help us improve our standards.

• 3.
  Prepare Shipment

  If a return is required, securely pack the unopened items in their original packaging using the prepaid shipping label provided by our team.

• 4.
  Receive Refund

  Once your return is received and inspected at our warehouse, we will issue a full refund to your original payment method within 5-7 business days.